Frequently Asked Questions
Don't see an answer to your question? Send us a message, we'd love to help!
Do you do custom orders?
Yes! While we've created a site full of our most-loved products to make things easier, we will still be laser cutting all kinds of custom orders! To place a custom order, please fill out the contact box here.
What's your turnaround time?
Depending on the product, order volume, and stock, our turnover typically varies anywhere from two to four weeks.
Do you do rush orders?
We cannot guarantee that we'll be able to accommodate your rush order, however, if our workload allows, we would be happy to laser cut your order on short notice! Please note that we charge an additional fee for rush orders. For more information, please email us at email@example.com or get in touch through our contact page. Be sure to include "Rush Order" in the header of your email.
Do you offer wholesale prices?
We do not currently offer wholesale prices, however, we are working on it and hope to in the very near future! Sign up for our newsletter to get updates about our services, or feel free to email us at firstname.lastname@example.org to see if we can accommodate your order!
Do you take outsourced orders from calligraphers and designers?
We offer laser cutting services to artists, calligraphers and designers. Contact us to find out more information about pricing and materials.
What materials do you use?
For table numbers, cake toppers, and small wedding signs we typically use either 1/8" or 1/4" thick baltic birch, sanded then painted or stained to the color of your choice. We also offer a wide range of acrylic options. In terms of materials, the opportunities are almost limitless for laser cutting! In the past, we have laser cut and engraved leather, rubber, card stock, paper and fabric to make everything from drink stirrers to rubber stamps.
What's the difference between laser cutting vs. laser engraving vs. laser scoring?
While laser cutting will cut straight through the wood, etching will create a shaded "engraved" effect, and scoring will create linear engraving. See the image below.